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Hitachi in India

FAQ Refrigerators

How to Clean the Refrigerator?

PLEASE CLEAN THE REFRIGERATOR ONCE A MONTH

Step 1:- Unplug the refrigerator

Step 2:- Remove all food

Step 3:- Wipe up the dirt (Soft Cloth or Sponge)

  • For Wiping up hard dirt. After wiping it up by using mild detergent, use cloth to wipe dirt up.
  • Take out the cases, the shelves and the plastic parts. Clean them.
  • Neatly clean the door gasket because it gets dirty easily.

Step 4:- If moisture remains, wipe it with dry cloth.

Step 5:- After cleaning, return spare parts to their places

Step 6:- Check the power cord, a plug and wall socket has no crack or scratches, and it inserts in a wall socket.

Note:- Please don't use polishing powder, soap powder, oil, boiling water, brush, acid, benzine, thinner, alcohol & alkaline detergent etc for cleaning

BEFORE REQUIRING REPAIR (CALLING FOR SERVICE)

BEFORE YOU CALL FOR SERVICE, PLEASE CHECK THE FOLLOWING ITEMS.

The refrigerator does not get cold at all
  • Is the refrigerator plugged in properly?
  • Check the fuse box for blown fuse or tripped circuit breaker
The refrigerator does not get cold enough
  • Is the refrigerator placed in direct sunlight?
  • Is the refrigerator placed near heat source?
  • Is the temperature control dial placed to "MIN"?
  • Has anything hot been placed in the refrigerator?
  • Is the food stored too much?
  • Is the door being open & closed too frequently?
  • Is the door being slightly open?
Food in the refrigerator compartment freezes.
  • Is the temperature control dial placed to "MAX"?
  • Do you place the high moisture food & vegetables at the inner part of shelf nearby the cold air vent? They will be frozen
Dew Appears-Outside
  • When high humidity outside- door gasket will have dew. Please wipe it up by dry cloth
Dew Appears- Inside

Please wipe it up by dry cloth and check the following:-

  • Is the door closed firmly?
  • Is the door opened & closed too frequently or opened for long time?
  • Is it due to high Humidity?
The inside is smelling
  • Do you store odor food without wrapping it?
Sound is Noisy
  • Make sure the refrigerator is installed firmly.
  • Is the refrigerator touching the wall
Frost forms on the wall of the freezer room
  • Condensation can occur when you leave the door open for long time then it frost forms on the wall.
  • Is the air vent blocked?

This is not out of order

The surface of the refrigerator is hot

Especially the back may be heated when starting up or if the door is frequently opened & closed

  • The refrigerator contains dew prevention and heatradiation pipes.
If a door is shut other doors may open.
  • The air duct of two compartment is connected. When close one of the door, another door may be opened by the wind pressure. This is a normal phenomenon.
Does it have any abnormal sound?
  • The sounds like water flowing & boiling water are sound of cooling liquids ( refrigerant )
  • A creaking sound comes from storage compartment. It is sound caused by friction of parts due to temperature change.
What to do when moving a refrigerator?
  • Unplug the refrigerator
  • Remove all food, defrost, clean interior & wipe dry. Securely faster removable parts (or remove & package them separately)
  • Handle with care; exterior should be protected with blanket covering
  • Watch out for water spill from evaporating pan when the refrigerator is slanted. Use cloth to cover the floor when refrigerator is slanted.
  • Be sure to keep the refrigerator upright at all times.
Need to understand the compartment in my Refrigerator?

FREEZER:-

1. Ice making (Twisted Ice maker model Only )

    Fill water until the "WATER LEVEL"
    Turn the lever to right side as shown in the picture. Ice drops into the ice cube box

Note:-

    Do not bend the twisted icemaker as shown in the picture or else it will be damaged
    Do not use the "ICE CUBE BOX" as an ice maker tray or else it will be damaged

REFRIGERATOR:-

1. Chiller Case

    Meat & fish can be kept fresh before being frozen

Note:-

  • If you want to store meat or fish longer, please store them in the freezer compartment
  • Be careful, it might be frozen if the food has a lots of moisture
  • When closing the refrigerator door, push the chilled case for close. If you close the door while the chilled case is still pulled out. The chilled case might be broken.

2. Egg Pocket

  • It can place eggs also turn the rear side to place the small pocket

3. Crisper

  • Move the lever to right to keep humidity in crisper, move the lever to left to keep dryness.
  • For storing vegetables & fruits, please turn the lever to the right.

4. Water Dispensor ( Water dispensor model Only )

  • Open the cover of the water tank to fill water ( Maximum 2 litres )
  • As shown in the picture, push the lever by a cup then water will pour into the cup.
  • After cleaning the water tank, do not drink the first time of filled water. Please drain it out.

NOTE:-

  • Please don't fill any beverage in the water tank (juice, aerated drink or hot water as the water tank will deform and cause trouble )
  • Do not use water which is kept more than one week in the tank. Please use fresh water.

What are the Do's & Don'ts & Safety Suggestions for a refrigerator?

NOTES:-

1. Do not use the different electric voltage except one specified on the label of the refrigerator. Moreover please use a wall socket independently.

2. Do not damage a power cord & power supply plug. If supply cord is damaged it must be replaced by the manufacturer or it's service agents. Please consult Hitachi service center.

3. Do not use refrigerator in a place from which combustible gas has leaked. Moreover don't use an inflammable spray near the refrigerator areas.

4. Do not store volatile chemicals such as LPG gas thinner etc . There is risk of ignition explosion

5. Do not spill water on the inside or outside of refrigerator. Electric insulation falls and it becomes cause for electric fire or shock.

6. Don't repair or break up. When necessary please consult Hitachi Service Helpline

7. Keep ventilation openings in the appliance enclosure or in the built in structure clear of obstruction.

8. Do not damage the refrigerator circuit

9. Do not store bottles in freezer compartment or a chilled case. A frozen bottle can explode.

10. When carrying the refrigerator, please hold & carry the upper back side and a lower adjuster

11. Don't place food outside the shelves.

How to take care of water supply tank / ice making tank (Model Specific)?

NOTES:-

TO PREVENT "WATER SLIME" AND / OR "SCUM", WASH THE WATER TANK ONCE A WEEK.

  • When the Ice making or water dispenser machine has never been used for a long time, take the water supply tank out and make it dry properly before returning it to right position inside the refrigerator.

Turning the refrigerator "OFF" is recommended

  • Always keep the water filter clean

1. Wash the water filter with soft sponge

2. Do not use kitchen soap or bleaching agents

3. The water filter can de-form easily therefore don't stab it with sharp stick

What all precaution should I take before use of my refrigerator?

Installation:-

1. Install on rigid & level floor

2. Ideal room temperature for optimum performance of a refrigeration is 10â—‹ C to 43â—‹ C

3. Do not install the refrigerator where it is exposed to direct sunlight or other heat source.

4. Install in an atmosphere which is dry or has air ventilation

5. The refrigerator requires enough air ventilation space around the cabinet to have efficient cooling performance ( Space at least 30cm from the top , 10 cm at the rear & 5 cm at both sides.

6. Ground the refrigerator to prevent electric shock & noise interference

7. Make the refrigerator stand horizontally by adjusting the leveling leg ( Adjustor )

Beginning:-

1. Cleaning inside the refrigerator. Wipe the surface gently with soft cloth

2. Connect the refrigerator to an exclusive wall power outlet, the refrigerator can be connected to an outlet soon after its installed. Surely use with rated voltage and exclusive power outlet.

3. Allow enough duration for sufficient cooling before storing food.It may take about 4 hours to fully cool down and could even take about 24 hrs when the ambient is high.

Food Storage:-

1. Keep enough space between foods. Several food placed together may obstruct the flow of cold air.

2. Make food cold enough before putting it in refrigerator. Putting warm food in the refrigerator raises the inside temperature and wastes electricity.

3. Do not block the cold air vent. This will adversely affect the cold air flow & may not keep the temperature inside even. Moreover, it could result in food near vent freezing.

4. Using food wrap or sealed containers prevent the food from drying on transition of smells.

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